Policies & house rules

1. Cancellation & refund policy

At Selah Lodges, every reservation is personal. With only a limited number of carefully curated spaces, each booking is both a commitment from us and a valued intention from you. While we understand that plans may change, our policies are designed to balance flexibility for our guests with the responsibility of keeping our retreat running smoothly.

Flexible cancellation terms

• Free cancellation: you may cancel your reservation up to 7 days before arrival at no charge.
• Late cancellation: if you need to cancel within 7 days of arrival, a 50% charge of the total booking amount will apply.
• Last-minute cancellation or no-show: cancellations made within 3 days of arrival, or failure to arrive without notice, will result in a 100% charge of the total booking value.

Refunds

• Cancellations 7 or more days before arrival: full refund.
• Cancellations between 3 and 7 days before arrival: 50% refund.
• Cancellations within 3 days of arrival, or no-shows: non-refundable.
• Refund processing: approved refunds will be processed using the same payment method used at the time of booking. Please allow 7–14 business days for the refund to reflect, depending on your bank or payment provider.

Adjusting your stay

We are happy to help with date changes, subject to availability. Please note that changes made within 7 days of arrival are treated as a cancellation and rebooking under the same terms above.

Early departures

Should you leave earlier than planned, the full amount of the original reservation still applies, as your space is reserved exclusively for you.

Group bookings

For bookings of three rooms or more, we kindly request a 30-day notice for cancellations or changes.

Special rates & offers

Non-refundable and promotional bookings are final and cannot be modified or cancelled.

Unforeseen circumstances

In the event of unexpected disruptions — such as natural events or travel restrictions — we will do our best to offer a credit or date change for a future stay.

2. House rules

This space is intentionally quiet and reflective. While we welcome all guests, this stay is best suited for those who honor peace, mindfulness, and intentional living.

• No parties or loud gatherings are allowed.
• Guests are encouraged to enjoy a stay of calm, clarity, and space to be.
• Please respect other guests and the environment.
• Check-in/check-out times, pet policy, and smoking rules (if applicable) should be observed.

3. Privacy policy

Every reservation at Selah Lodges is personal, and so is the information you share with us. This section explains what we collect when you use our website or stay with us, and how we look after it.

Who we are

Selah Lodges, Komamboga | Kyanja, Kampala, Uganda. Our website address is https://www.selahlodges.com.

What we collect

• Account details: your name and email address, and a password if you sign up with email. If you choose “Continue with Google”, Google shares your name, email address and profile picture with us.
• Booking details: the apartment, dates, number of guests, extras, your phone number, payment method and booking reference.
• Messages: anything you send us by email, phone, WhatsApp or the contact form.

How we use it

• To create your account and let you sign in securely.
• To confirm and manage your bookings and send you your access details for your stay.
• To reply to your questions and send emails about your bookings or account.
• To keep the records the law requires.

We never sell your information or use it for advertising.

Cookies

• Sign-in: a cookie keeps you signed in until you sign out.
• Your trip: your trip draft, bookings made on this device and preferred currency are saved in your browser for convenience.

We don't use advertising or tracking cookies.

Embedded content and services

We use a small number of trusted services to run the website, and share only what each one needs:

• Supabase stores accounts and handles sign-in.
• Vercel hosts the website.
• Google, if you choose to sign in with Google.
• MTN and Airtel process mobile money payments.
• WhatsApp, if you choose to message us there.

Data retention

• Your account is kept for as long as it is open. You can ask us to delete it at any time.
• Booking records are kept for as long as tax and accounting rules require, then deleted.

Your rights

Under Uganda's Data Protection and Privacy Act, 2019, you can request a copy of the personal data we hold about you, ask us to correct it, or request erasure, excluding records we must keep for administrative or legal reasons. Email info@selahlodges.com and we'll respond within 30 days.

Data security

Your information travels over encrypted connections, and passwords are stored in hashed form, never in plain text. Only the people who manage your bookings can see your booking details.

Changes to this policy

If we change this policy, we'll update the date at the top of this page.

Contact & assistance

Reservations: reservations@selahlodges.com
General and privacy requests: info@selahlodges.com
Phone: +256 776 401 100, +256 751 401 198